Ah. One of THOSE days.
The accounts are empty; the phones are disconnected; the website is no longer functional.
That is horrifying to even consider.
I'm praying that there's a perfectly rational; non-illegal, non end-times explanation for what's going on.
Posted by: Ben at Mon Jul 30 13:37:54 2018 (osxtX)
Posted by: Pixy Misa at Mon Jul 30 14:49:36 2018 (PiXy!)
Damn. Which god did you piss off?
Posted by: Ubu at Tue Jul 31 09:13:51 2018 (SlLGE)
It appears that the Credit Union was struck by lightning. There are other issues as none of the local branches had phone service as late as yesterday because Verizon has rolled a critical failure on their "keep the phone lines running during weather" skillroll. (It's rained for over a week here.)
They have a backup server of course but it way out west and chose this moment to be down...I assume fires are involved though that is speculation on my part.
When I went into the main branch branch. I got them to do a withdrawal history on my account. Everything seemed copacetic when I left as the end of the month flurry of auto-draft bills had, apparently, been made, but I just got an angry alert from my to insurance company to the effect that this is not the case.
I'll be spending some time on the phone this afternoon.
Actually I thought I'd updated the post yesterday, but i just realized that I'd merely published (this time successfully) the original version when I got in.
Posted by: The Brickmuppet at Tue Jul 31 15:31:50 2018 (3bBAK)
I was speculating that if they have a centralised system and computerised phones, this is exactly what would happen if the network went down - a core router failure or something. The public website could well be hosted separately, but then it couldn't link to the back-end server for customer logins.
Didn't think about angry thunder gods. Need to update my DR plans.
Posted by: Pixy Misa at Tue Jul 31 22:24:29 2018 (PiXy!)
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